Delete your account and data

This page is for Cradle Companion, provided by Jae’s Creative Cradle.

Option 1: In the app

Open Account Settings, select Delete Account, and follow the confirmation steps. You may need to sign in again to confirm ownership.

Option 2: Request deletion by email

Email jaescreativecradle@gmail.com with the subject “Cradle Companion Account Deletion.” Send the request from your account email where possible and identify the account you want deleted. If you cannot access that email, contact us for help verifying ownership.

We will complete email deletion requests within 30 days after any necessary ownership verification. Never send a password or verification code.

What deletion covers

Account deletion is intended to remove your sign-in account and cloud nursery and baby profile data, including saved profile photos and settings. The in-app process also clears locally stored app data on the device used to delete the account.

An email request cannot remotely erase files or local app data on your devices. Remove local app data separately using your device settings. Copies you exported or shared remain outside this deletion process.

Records with separate retention

Diagnostic reports and service logs may follow the provider’s own retention schedule rather than being removed by account deletion. Firebase explains its data retention practices here. Support emails and any records subject to legal retention obligations require separate handling.

Subscriptions

If you have a subscription through an app store, deleting the app or account does not necessarily cancel its billing. Manage cancellation through the store where you subscribed.